Who we are

Our website address is: https://www.ithrivegroup.com.au. iThrive Group is a multidisciplinary health and wellness clinic based in West Leederville, Perth. We serve clients from West Leederville, Subiaco, Leederville, and Wembley. For privacy-related concerns, please contact us at info@ithrivegroup.com.au or (08) 9381 2614.

What personal data we collect and why we collect it

We collect personal data including name, email address, contact details, health information, and data submitted through website forms. We collect this information to provide services such as occupational therapy, chiropractic care, and massage therapy, manage bookings, process enquiries and claims, and improve our services. Technical data such as cookies and usage analytics may also be collected for performance monitoring and site optimisation.

Comments

When visitors leave comments, we collect the data shown in the comments form, along with the IP address and browser user agent string to help detect spam. An anonymised string (hash) may be provided to the Gravatar service to check usage. The Gravatar privacy policy is available at https://automattic.com/privacy/. After approval, your profile picture is visible publicly with your comment.

Media

If you upload images to our site, you should avoid uploading images with embedded location data (EXIF GPS) as these can be extracted by visitors.

Contact forms

Contact form submissions may collect your name, email, and message content. We retain this information for customer service purposes and do not use it for marketing unless you opt in.

Cookies

Cookies may be used for session management, user preferences, and tracking analytics. For example, if you leave a comment, your name and email may be stored in cookies for convenience. Login and screen preference cookies are also used for registered users. These cookies are browser-dependent and time-limited as described by WordPress defaults.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, maps, or images). Embedded content behaves as if you visited the source website directly. These sites may collect your data, use cookies, and track your interaction if you’re logged into their platform.

Analytics

We use analytics tools (e.g., Google Analytics) to understand visitor behaviour and improve site experience. These may collect IP address, browser type, pages visited, and session data. You may opt out via your browser settings or plugins. See Google’s Privacy Policy for more details.

Who we share your data with

We may share data with trusted service providers (e.g., website hosting, analytics tools, spam detection services, and email platforms). We do not sell personal data. If you request a password reset, your IP address may be included in the reset email.

How long we retain your data

Comments and their metadata are retained indefinitely for moderation purposes. If you register an account, personal details are stored in your profile and can be edited or deleted by you. Contact form data is typically retained for 6 months. Analytics records may be retained for up to 12 months.

What rights you have over your data

If you have an account or have left comments, you can request an exported file of your data or ask us to delete it, subject to administrative and legal obligations. To make a request, email info@ithrivegroup.com.au.

Where your data is sent

Visitor data may be processed via third-party services located outside of Australia, including spam detection and analytics tools. These providers comply with relevant privacy and data protection regulations.

How we protect your data

We use security best practices including SSL encryption, server firewalls, limited access controls, and plugin management. Our team is trained in responsible data handling, and we review our digital infrastructure regularly.

What data breach procedures we have in place

In the event of a data breach, we have internal processes for investigation, resolution, and user notification where required by law.

What third parties we receive data from

We may receive limited data from integrated tools or advertising platforms (e.g. Google, Facebook), which is used for website functionality or marketing analytics. This data is not personally identifiable unless expressly provided by you.

Automated decision-making and profiling

We do not conduct automated decision-making or profiling using your personal data.

Industry regulatory disclosure requirements

As a healthcare provider, iThrive Group complies with all relevant Australian health privacy regulations including the handling of sensitive health information.